We are actively looking for a Medical Service Desk Analyst (m/f/x) for our in-house projects and products portfolio in the healthcare domain.
It is an entry-level role that involves providing initial support including investigation and diagnosis of the issue, recording the incident, restoration of service if possible, and assignment of incidents to the DevOps team as required. Support provided for all applications is performed within negotiated service levels and to customers’ satisfaction.
The role also implies the participation to the projects and products evolution through quality insurance and testing of the performed changes.
A training on the supported products and organization will be provided in-house.
Qualifications and Competencies:
Interested ? Apply now via email@example.com !
We offer an attractive benefit package including extra-legal advantages (company car, retirement & hospital insurance, …) and a sustained personal development plan, coaching, trainings and certifications. Our offices are located in Nivelles and Bruges, and we are open to part-time homeworking.
Knoware is a human sized company specialized in the development and maintenance of healthcare applications.
Knoware is the Belgian market leader for oncology chemotherapy treatment management with CytoWeb that is actively used in more than 25 hospital campuses all over the country.